Pharmsmart Pty Ltd (“Pharmsmart”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect the following types of information when you interact with us through our website, retail partners, or directly:
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Personal details – such as your name, email address, phone number, and business details.
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Transaction information – relating to purchases, orders, or supply agreements.
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Website usage data – including IP address, browser type, and analytics information collected through cookies and similar technologies.
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Professional details – if you are a retailer, distributor, or supplier, we may collect information relevant to our business relationship.
2. How We Use Your Information
We use your information to:
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Provide our products and services to retailers, distributors, and farmers.
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Process orders, payments, and delivery logistics.
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Communicate with you about enquiries, updates, and product information.
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Improve our website, services, and manufacturing operations.
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Comply with legal obligations and industry regulations.
3. Sharing of Information
We do not sell or rent your personal information. However, we may share it with:
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Service providers and contractors who assist us in running our business (e.g. IT, logistics, payment processing).
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Regulatory authorities where required by law.
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Business partners in circumstances where collaboration is required to provide you with requested services.
4. Data Security
We take reasonable measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our systems are regularly reviewed to ensure security against evolving risks.
5. Cookies & Website Analytics
Our website may use cookies and third-party analytics tools to track usage patterns, improve performance, and deliver a better user experience. You can manage cookie settings through your browser.
6. International Disclosure
While Pharmsmart operates primarily in Australia and New Zealand, some service providers may store or process data overseas. Where this occurs, we take steps to ensure your information is protected to standards consistent with Australian law.
7. Access & Correction
You may request access to the personal information we hold about you and ask for corrections if it is inaccurate, out-of-date, or incomplete. To do so, please contact us using the details below.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Pharmsmart Pty Ltd
📞 1800 979 682
📧 info@pharmsmart.com.au
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on our website.